The kindness and attentiveness was exemplary. I have a fear of needles and IVs. However they spoke with me during the process and distracted me and before I knew it it was done. The nurses were amazing and you could tell they cared. The doctor was very calming and asked critical questions. They checked for everything and never made me feel like a nuisance. The facility was very clean.

I wish I could give them more than 5 stars! I had the best experience (best you can have, being in the ER), from check-in to discharge. My nurse, Alona, was incredibly attentive, kind, and made me feel at ease. Tyler, the RN that started my IV, got my line in on the first try, and I didn’t even feel it. Dr. Burr was efficient, thorough, had a great bedside manner, and really took his time with me. I couldn’t have asked for a better staff!

Went in for sore throat. Body aches congestion. Feeling miserable. I was seen immediately, didnt even have time to fill out the paperwork before I was called back. Everyone was very professional and kind. I Total visit took an hour, which included wait time for Covid, flu, strep results. And a 15 minute wait to see if you would have a reaction to the steroid shot. Would recommend

I am a retired local cardiologist. Health care has become very difficult since Covid . My family has signed up to be Cage Free members for several years. Sadly I think they are losing money on us as we have had to use them urgently several times. The hospital ERs are overflowing. This facility has a CT scan labs etc and can provide a comprehensive assessment. Recently we saw Tyler (med tech) , Laura (nurse) and Dr Singh. We were given expert but also kind and compassionate care. We are very grateful that this facility is nearby. We are all fortunate living in Austin as it is still considered a great place to live. The competition for physicians to get employment here is still robust so by and large I am convinced that the quality of care is very good throughout the city . It is accessing the care that is challenging. The Family Hospital provides accessible high quality care. I would highly recommend.

I came in severe pain from a kidney stone, they were on go mode from the start, got my info, got my vitals, got me on some pain medication, got me through some CT scans, then gave me a super informative breakdown of what happened and how we were going to address the problem and we’re super caring and helpful in me getting my head on straight, and get this, they accidentally found a hernia I was suspected to have after years of going to specialist, and they were so thorough that they found it while looking for my kidney stone, AMAZING staff, second to none! So thankful to have made it there to such an amazing staff, day shift and night shift we’re amazing, thank you guys so much!!!❤️❤️❤️