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Virtual Care

On-demand virtual care with FHS providers, meet virtually with our providers from the comfort of your own home, to help evaluate and diagnose medical concerns, build treatment plans, and coordinate care.

What Can Be Treated With Virtual Care?

(Texas Residents Only)

Did you know that many common ailments, such as allergies, colds, and even minor injuries like sprains, can be treated right from the comfort of your own home? With Virtual Care, you can easily receive a diagnosis, treatment, and access to prescriptions for a variety of everyday illnesses and injuries, including:

Conjunctivitis (Pinkeye)
Allergies
Sprain/Strain/Arthritis pain
URI symptoms (Upper Respiratory symptoms)
Swimmer’s Ear, Ear drainage
Rhinitis/Sinusitis (Sinus Infections (acute sinusitis))
Prescription refills-single 30 day supply for chronic meds (Conditions Apply) (no controlled substances)
Rash/other skin complaints
Insect Bites
UTIs (urinary tract infections)

Yeast Infections *(adults only)
Vomiting/Diarrhea without fever
Minor GI complaints (Nausea and vomiting) (Diarrhea) (Constipation)
Flu-like symptoms
Swimmer’s Ear, Ear drainage
Covid-19 screening
Toothache
Abrasions/minor cuts/burns (First degree burns) (Minor scrapes and cuts) (Sunburn and other minor burns)

*Disclaimer – The list of above ailments are commonly diagnosed and treated via virtual video visits, however all video visits are at the provider’s discretion as to whether it may be necessary for a patient to be seen on-site at a nearby clinic to complete diagnosis and treatment.
– Virtual Care services are provided as available. Virtual Care access is dependent on provider availability and cannot be guaranteed during all hours of operation.

Things That Should Be Treated In Office or Facility

While Virtual Care can help with most of your common ailments, there are still some things you should come in clinic for like:

Physicals & Testing

Complex Medical Care

Medical Emergencies

As always, if you think this a medical emergency please seek out your nearest emergency room or call 911.

How Virtual Care Works

You can access a provider from the comfort of your home or office with your web browser via the HIPAA secure platform. We accept most major insurances, self-pay visits provided for a fee of $75 and FHS Program Members qualify for FREE virtual visits. Once checked in, you will receive a confirmation text/email. You will click on that link within the text/email to have the video visit with our provider.

*In order to have a successful visit, you will need to complete and submit any necessary paperwork prior to your scheduled visit time.

*Visits will also require a video and microphone access to assist the provider in evaluation and treatment

Schedule Appointment

Choose a date and time that fits your schedule and book your virtual visit.

Speak With Provider

Your provider will join your appointment via the link sent to your email or text at your scheduled appointment time.

Feel Better

Your provider will call in prescriptions and provide a treatment plan to help you feel better quickly.

Ready to start saving on
your medical costs?

Make Virtual Care even more affordable by joining our FHS Member program today and receive virtual visits for FREE!

Virtual Care Frequently Asked Questions

How to Schedule Appointment?

It’s easy by following a few simple steps:

Visit "Book Appointment"
Select the service type.
Select a time that is convenient for you to have your video visit. Answer a few basic questions.
You will receive a text message confirming your check-in time and a link to access your provider.

What Insurances Are Accepted?

We are currently accepting most major insurance plans. For a list of insurance plans, accepted please visit our support page below:

Insurances Accepted

Cash Pay and Membership Options?

For virtual health it is a flat $75 one-time fee.

Through our membership program the Virtual Visit is FREE. To learn more about our memberships visit the page below:

Membership Page

How Quickly Can I Talk With A Provider?

Appointments are based on availability of the provider, however same-day appointments during office hours are available with 30-min lead time for next available appointment.

Office Hours: Monday - Friday 9:00 am - 5:00 pm.

Can FHS Providers Write Prescriptions?

Yes, all FHS providers can prescribe short-term medication for a wide range of conditions when medically appropriate. FHS providers do not prescribe substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential abuse.

Prescription Refills & Questions

For questions regarding prescriptions, refills, or medication adjustments, please contact our patient care coordinator below:

Patient Care Coordinator: Kiera Sheffler

Email: ksheffler@familyemergencyroom.com
Phone: (737) 312-2181